Act Now, Stay Covered! COVID-19 Protections for MassHealth Coverage are Ending – Members Must Renew Coverage to Maintain Benefits
In March 2020, the federal government declared a public health emergency (PHE) due to the COVID-19 pandemic. In response to the PHE and consistent with federal continuous coverage requirements, MassHealth put protections in place that prevented members’ MassHealth coverage ending during the COVID-19 emergency.
The federal government has decided to end the continuous coverage requirements. In response to this decision, MassHealth will return to the standard annual eligibility renewal processes. Starting April 1, 2023, all current MassHealth members will need to renew their health coverage to ensure they still qualify for their current benefit. These renewals will take place over 12 months.
In order to renew MassHealth and avoid gaps in coverage, members must complete the following:
- Update your contact information. Make sure MassHealth has your most up to date address, phone number, and email so you do not miss important information and notices from MassHealth.
- Report any household changes. These include a new job, address, changes to your income, disability status, or pregnancy. MassHealth wants to make sure we have the latest information for you and all members of your household, so you get the best benefit you qualify for.
- Create an MA Login Account. An MA Login Account is the fastest way to renew your MassHealth and Health Connector coverage, update your information, and report changes to your household. Current members under the age of 65 can create an account by following the link provided on the back of your MassHealth notices or by visiting mass.gov/masshealthlogin.
- Read all mail from MassHealth. MassHealth will mail you information about your health benefit that may require you to take action to keep your current coverage. Look out for a blue envelope in the mail and make note of the important deadlines.
Update your information and report changes using your MA Login Account at http://www.mahix.org/individual. Don’t have an account? To create one call MassHealth Customer Service at (844) 365-1841. Find out more about MA Login Accounts Online at mass.gov/masshealthlogin.
If you think you may no longer be eligible for MassHealth, other health coverage options are available, such as an affordable plan through the MA Health Connector. Members can visit https://www.mahealthconnector.org/ or call customer service at 1-877-MA ENROLL (1-877-623-7773) to learn more or enroll in a plan. Losing MassHealth coverage is a Qualifying Life Event (QLE), which allows members to enroll in a plan through the Health Connector outside of the regular Open Enrollment Period.
Questions? If you have questions, need help with your MassHealth coverage, or if you have lost coverage, please contact MassHealth Customer Service at (800) 841-2900.
For more information about the MassHealth eligibility redeterminations, visit MassHealth Eligibility Redeterminations | Mass.gov.
